The Coffee Club franchise operations app

Running a highly successful franchise business is not without its challenges. Behind NZ’s best cafe experience at The Coffee Club is a team that works hard to ensure standards are met on a daily basis. And with over 60 stores in New Zealand alone, there is never a dull moment.

The Coffee Club app designed by Muli Mobile

That’s why The Coffee Club chose to partner with Muli Mobile for its franchise operations support system. Centred around an easy-to-use mobile app, the system allows The Coffee Club operations team to streamline and simplify regular food and service quality checks at franchise stores.

Evaluating the performance of each franchise store on a regular basis used to produce piles of time-consuming paperwork, leading to employee stress and fatigue. Other issues included double handling and manual errors. Now, with a semi-automated and integrated system in place, The Coffee Club team is able to save hundreds of employee hours every quarter.

Now the operations team can worry less about the paper work and focus more on improving NZ’s best cafe experience yet further!

Challenge

  • Modernisation and optimisation of a key nationwide business process conducted regularly by The Coffee Club operations team

Solution

  • Liaise with The Coffee Club operations, marketing and IT teams to understand business process and identify areas for optimisation

  • Design of a user-friendly mobile app with intuitive UX that does not require a manual

  • Development of a mobile app and secure integration with internal systems

  • Cloud-native development platform to capitalise on superior uptime, scalability, security and rapid development

Return on Investment

  • Thousands of hours of employee time saved since launch in 2017

  • Highly positive feedback from users, who describe the system as being ‘much faster’ and easier to use than legacy system

Our clients include:

Here’s what our clients say

“Muli Mobile was able to demonstrate it can be done with relatively little risk using proven mobile technologies”
— Countdown Supermarkets
“From the outset, Muli Mobile has oozed professionalism. Great communication style, coupled with extra smart people and the willingness to help educate and inform.”
— Jasons Travel Media
“Muli Mobile did an impressive job building the intricacies of our internal systems into one neat mobile package”
— GO Rentals
“Muli Mobile was exactly what we need in a development partner. I most appreciated the ease of communication with the team. They were great listeners, highly responsive, and spoke to me in laymen terms. This allowed us to turn our ideas into a high functioning app with minimal cost and time.”
— WORK the ROOM

Some of our work

We work on all app platforms